How long does it take for my order to be processed?
·When items are in stock, your order will be fulfilled immediately and shipped the same business day if the order is placed before 16:00 (ECT).
· Every order placed after 16:00 (ECT) will be fulfilled and shipped the next business day.
·Please the items that are listed as Made to Order, 1 or 2 Days extra are needed for Production.
Do you ship internationally?
·Yes, although more expensive, we offer different international hipping rates* (Except for EU, EEA, CH & GB)
·Flat international rates with DHL (This usually takes more than two weeks to arrive)
·And free express shipping under certain conditions (see price list below).
·Order weight will NOT affect the shipping cost for orders outside of Germany.
How long will my item take to arrive?
·For domestic orders (Germany) 2-3 business days.**
·Domestic (Germany) express shipping will be delivered the next business day.**
·For International mainland deliveries, allow 4-5 business days.**
·International orders shipped via DHL may take up to 3 weeks. **
·For overseas Deliveries (UPS), please allow 5-7 business days.**
With which carries do you ship?
·For domestic orders (Germany), we ship via DHL & UPS.
·For all orders outside of Germany, we ship via UPS (United Postal Service) and DHL.
Can I return or exchange my Items?
·Please refer to our Refund policy .
·Standard delivery (0-2 kg) €4.99
·Express delivery (0-2 kg) € 14.00
·Free standard delivery on orders from €60.00 and up
·Free Express delivery on orders from € 110 and up
·Standard delivery € 10.00 (UPS)
·Free Express on orders € 100.00 and up (UPS)
·DHL no Tracking € 5,00 ***
·DHL Tracking €8,50***
CH & GB
·Standard delivery €15.00 (UPS)
·DHL no Tracking €12,50***
·DHL Tracking €16,50***
·Free Express on orders €90 and up. (UPS)
Rest of the World *
·DHL + Tracking €19,50 ***
·DHL - Tracking €13,50***
·UPS Flat €35,00
·Express delivery €40 (UPS)
·Free express on orders €170,00 and up (UPS)
*Prices will vary according to your order amount.
**Due to the Corona situation, delivery times may vary from region to region.